Last night I started watching The Wolverine. Before you judge, let me state that it happened to be on Amazon Prime, and I’ve read, re-read and indeed re-purchased the Wolverine Graphic Novel after mistakenly lending it to people over the years.
It was late and I was weak.
In fact it was late enough that about half of the way through the film I decided to take a break and get some sleep. So when I stopped working to grab some lunch today, it seemed like a good time to finish the film off. Except that I couldn’t.
The process went something like this:
- Go to Amazon Prime Video and search for Wolverine, as the main pages only want to show me new films/TV shows.
- Click to view.
- Wait ages.
- Get a Silverlight error message.
- Try again.
- Get the same Silverlight error message.
- Sigh deeply, then go to Settings, and select the Flash player.
- Go back to Amazon Prime Video and get a Silverlight error message. Return to settings, and back to the video and then it loads in Flash.
- Watch approximately 2-3 minutes of the film with 60 second intervals for it to buffer.
- Go back to Settings, revert to Silverlight and spend a minute or two reading the Troubleshooting Guide.
- Download the Silverlight Diagnostic Tool as recommended and watch as it fails to find the problem.
- Restart Router. Restart PC.
- Realise that I’ve finished my lunch and gone way over the time I’d planned to spend.
- Cry a little inside.
- Decide to give it one last try just to see what happens. Silverlight etc doesn’t have a problem, but in the process I seem to be watching the film from the beginning again
- Cry a little more inside.
And this is exactly why broadcast television and radio won’t die.
In order of problems viewing:
- Amazon Instant Video – 1-2 problems per month
- Virgin Media Digital Box – 1 problem every few months
- Broadcast TV and Radio – I can remember 1 problem when someone stole cabling supplying one of the transmitters in Peterborough a few years ago.
But it’s not as simple as blaming Amazon, Netflix, Hulu or Youtube for a poor video experience.
Or Silverlight, Flash or HTML5.
Or Virgin, Sky, BT or other ISPs.
Or someone else in the house using a different device for gaming, streaming or downloading Wikipedia en masse.
Or all the neighbours deciding this is the exact time they all want to stream something as well.
Because the problem with internet television and radio is that it could be any part of the chain that causes an issue, and generally it’s down to the individual to figure it out.
The rationale is easy to understand – no service can provide effective troubleshooting for every individual combination of internet, viewing device and browser. But even as someone who has picked up reasonable technical knowledge over the years, it’s a massive pain in the arse.
Is it the software, the browser, the PC, the wifi, the router, or the ISP? The diagnostics told me it was Silverlight, my observations were that my connections seemed to be running slowly, and restarting an entirely different piece of hardware fixed everything, and Silverlight runs fine again.
Meanwhile I can turn on a television or radio in a matter of seconds and enjoy whatever is available with simplicity and reliability. And if there’s a problem viewing, it’s either:
- The TV is broken. Replace.
- The transmitter is broken.
- The end of the world has begun.
I love streaming films, TV and music on-demand, and accessing shows and artists I’d have never discovered and spent money on. But it’s hard to defend something which takes a working knowledge of IT to operate.
It’s why I worry about Net Neutrality, and the horrific idea that the EU could be moving towards accepting a two-tier internet. Access to a decent broadband speed is an infrastructure required by everyone – without it you limit the ability of individuals and startups in favour of the dominant players being able to mask the fact their services are inefficient.
It’s why I worry about curbing the BBC as a free-to-air service which is able to share information, education and news to anyone regardless of their devices or ISP.
And it’s why a part of me worries every time Spotify unveils new features, or Amazon tries to deliver a new technological innovation. Because it means that there are less people working in the boring ‘Just make it work’ department.
Years ago, I would have happily predicted the imminent demise of print and broadcast media in favour of digital services. All this time later, and I’m still waiting for something approaching reliability to make it conceivable.
On the plus side, the original comics are still awesome. And still work perfectly 33 years after they were first released.